Refund and Returns Policy

No Return & No Refund Policy for Cult Fragrances

1. Introduction

At Cult Fragrances, we take pride in offering high-quality perfumes and attars. Due to the nature of our products, we have a strict No Return & No Refund Policy to ensure the integrity and hygiene of every item we deliver to our customers.

By purchasing from our website or authorized sellers, you agree to this policy and acknowledge that all sales are final.

2. Why We Do Not Accept Returns or Refunds

Perfumes and attars are personal care products, and for hygiene and safety reasons, we cannot accept returns once the product has been delivered. Our policy is in place to:

  • Prevent contamination and tampering
  • Ensure every customer receives a fresh, unused product
  • Maintain the highest quality standards for all customers

3. Exceptions to the No Return & No Refund Policy

While we maintain a strict policy, we do make exceptions under the following circumstances:

A. Damaged or Defective Products

If you receive a product that is damaged during shipping or has a manufacturing defect, you must report it within 24 hours of delivery by:

  • Sending an email to support@cultfragrances.in with your order details
  • Providing clear images or videos of the damaged product and packaging

Once verified, we may offer a replacement of the same product. Refunds will not be provided.

B. Wrong Product Delivered

If you receive an incorrect item, please notify us within 24 hours of receiving the package. After verification, we will arrange for an exchange of the correct product.

4. Cancellation Policy

Orders once placed cannot be canceled after processing. However, if you wish to cancel an order before it is shipped, you may contact us at support@cultfragrances.in. Cancellation requests will be considered only if the product has not been dispatched.

5. How to Report an Issue

If you experience any issues with your order, follow these steps:

  1. Email us at: support@cultfragrances.in
  2. Subject line: Order Issue – [Your Order Number]
  3. Attach proof: Photos/videos of the product and packaging
  4. Mention the issue: Clearly explain the problem and your request

Our team will review your request and respond within 48 hours with the next steps.

6. Important Notes

  • We do not accept returns for personal preferences, including dislike of fragrance.
  • Used or opened products cannot be exchanged under any circumstances.
  • Refunds are strictly not provided; replacements will be offered if eligible.
  • Any claims made after 24 hours of delivery will not be considered.

7. Contact Us

For any queries related to your order, reach out to our customer support team:

Cult Fragrances
Email: support@cultfragrances.in
Phone: +91-8800928538
Address: Delhi, India

Last Updated: [2025-03-17]

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